osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Do not send the Ticket Reply to the customer
we are using osticket to organize our internal tasks and it is not intendet to send the replies to the customers.
Is it possible to disable the notification to the customer or at least set the following setting (see attachmet) as default?
I disabled the notifications in the Admin settings but when we dont click the - do not send answer - button the customer still gets a notification mail for the ticket.
Thx and kind regards