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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Asignar un ticket a dos agentes

Hola yo necesito crear un formulario personalizado donde ha opciones de lista para seleccionar, para no hacer dos formularios distintos requiero que ese formulario se pueda asignar a dos agentes para que atiendan entre los dos los requerimientos solicitados, ¿Es posible?

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  • Google translate:
    Hello, I need to create a custom form where you have list options to select, so as not to make two different forms, I require that this form can be assigned to two agents so that they meet the requested requirements. Is it possible?

    lists are assigned to forms.  Help Topics can have linked forms.  lists cannot be assigned to agents.
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