Yes at the Contact Information form, we changed Company Name as Required (and added the variable company). Assuming this is a first time & new end-user, not yet assigned to an Organization - and likely not even has an Organization set up for them yet.Our agents sometimes are on the road, or at off-hours, where they could see the alert email, but can't log into the portal right away. If Company Name is included in the alert email, they can then decided how important is this company and take appropriate action. (Although in reality, they could probably figure out the company name base on email address domain name)