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How to disable when somebody reply from his email client, don't forward to other collaborators
We have a strange situation that we don't know how to resolve it.
A ticket, for example, with 2 collaborators: COL1 & COL2. Support write a response and COL1 replies to support.
In this situation Osticket forward automatically the reply to COL2 from support email. So, COL2 thinks that Support says this.
And... this is a dangerous situation when COL1 and COL2 aren't friends and COL1 writes bad things of COL2. COL2 receive automatically an email, from support!, with this bad things written.
How can i resolve this situation?
Thanks in advance!