Hello Team,I am using osticket v1.10.1 version, in that canned task (task template) feature is not available. Could some one help how to add this feature in this version.Where i can download the entire setup fileRegardsRujinraj
You would go to:https://github.com/osTicket/osTicket/pull/2901You would follow the instructions by the author in the "How to test" section. You will need to know how to use github or make the changes manually to all 35 files. I would actually recommend that you alter the files yourself or using a patch utility on your OS.You may find this thread helpful:https://stackoverflow.com/questions/12320863/how-do-you-take-a-git-diff-file-and-apply-it-to-a-local-branch-that-is-a-copy-o/12320940