I have above same type of issue,my steps which I have follows my osticket version is 1.101) create lists as department and region as below in attachment(department.png, region.png)2) add that two custom list in ticket detail form for dropdown as below in attachment(ticket detail form.png)3) create ticket with selecting region and department from dropdown4) while export ticket is shows me id of that two fields instead of its value as par below in attachment(export.png)please help me to resolve this issue ASAP