osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
We're looking to move our old and busted ticketing system to osTicket. On v1.10.1 right now and got everything configured how we like, except one thing that is really holding us back.
Our current system will send out a notice to all members of the staff (IT is a dept of 5 people, jack of all trades for all of us), and one to the ticket opener when a ticket is claimed. Is this possible to do when just claiming a ticket without sending a reply?