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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email Alert and Notification Frequency


Is there a way that I can schedule osTicket to send out an email notification daily for tickets that are not assigned to an agent?  I would also like to do this for tickets that are past the SLA.  In summary, how to I change the email alerts and notification frequencies?

osTicket: v1.10.1
Operating System: Windows Server 2016



  • Daily email notifications for unassigned tickets or tickets past SLA is not a feature in osTicket at this time.

    You would have to roll your own plugin or script to do this for you.
  • Bummer, that would be a great feature if we could schedule the email frequency.
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