Dear AllI am using Osticket version 1.6.0 for past 5 years and is excellently working in our organisation. I like to remove old tickets keeping records of only previous year.Server OS - Centos 6Mysql version - mysql Ver 14.14 Distrib 5.1.73, for redhat-linux-gnu (x86_64) using readline 5.1PHP version - PHP 5.3.3As Os ticket version is old, I am confused with the procedures discussed in the forum. Please guide.Thanksrevmon94