How exactly is the "assigned" count calculated?
No idea. I do not use the Dashboard as it is old and not very good.We use the Report Plugin from forum member @[deleted] available at software-mods.com
Ok, somebody with an idea? :)I suspect that all assignments are counted, so one ticket can have several assignments - not just the first one.
@[deleted]The SELECTS:https://github.com/osTicket/osTicket/blob/develop/include/class.report.php#L81-L100The COUNT:https://github.com/osTicket/osTicket/blob/develop/include/class.report.php#L170-L173Cheers.