SMTP is Simple Mail Transport Protocol. It is not used for receiving emails, it is used for sending emails.POP and IMAP protocols are then used to retrieve email messages from the server that stores them.So no, you cannot get email using SMTP.That being said, osTicket has two possibilities for collecting email. They are Piping and IMAP/POP. They are outlined here: http://osticket.com/wiki/Email_settings