osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Knowledge base only for registered users and public registration disabled ?
I opened a osTicket support for my "customers". This Helpdesk is only accessible to them after login.
I create manually an account for each of them, and I don't want to allow people to register an account by themselves.
I would like to setup a knowledge base but I would like to show this knowledge base only to registered users **after** their login.
I don't want to allow people to see knowledge base & articles (even the article titles) without login.
But it seems that I cannot simultaneously restrict visibility & access to the knowledge base to logged users only AND disable public registration (restrict user add to agents only).
Am I right ? This would be really annoying for me because I really want to have control on who can or cannot login to my Helpdesk and create a ticket or read knowledge base...
How can I achieve this ??
Many thanks in advance !