If i reply to a ticket, the original question should be included.
If I add %{message} to the reply template, it doenst do the job and in the reply is simply written %{message}
How can I include the question?
same problem here.... was working fine until I upgraded to 1.7.
empty %{message}
I am having the same problem also, maybe a bug?
osTicket has never supported quoting original message on ticket reply. The staff's response variable is %{response}.
%message blank
Thanks Peter, you the man!! It was my mistake (facepalm) I was reassigning a ticket and the template had %{message} when I should have changed it to %{comments}. Again thank you for the quick reply!