Regarding the values of custom dropdown fields and lists that are saved in database in UTF16 encoding, why do they saved in this format anyway? All the other custom fields are saved in utf8 format. I can do my work with the code that Kevin shared in http://forum.osticket.com/d/discussion//problem-with-encoding-in-ost-form-entry-values#latest, im just curious why UTF16 encoding! version 1.10.1George