We have a situation where we have made a file upload required to create a ticket via web interface, to make this less confusing to the end users we would like to have the file upload on the main message body disabled. Disabling the file upload on the message body however makes it so when people respond to a ticket email with an attachment that goes missing. Is there a way to disable the file upload on the message body via the web interface but still allow files to be attached via emails? I tried poking around in the code to just disable it from showing up via CSS but there is no unique identifier that I could grab onto just that file upload widget.