Thanks, Grizly. Yes, I do know where the templates are, and I have the correct one selected, but I actually need to know what (text/code) specifically will change the ticket number into a live link back to their specific ticket. I highlighted where I need the links. Do you know how to do that?This is the current subject line: Support Ticket Opened: %{ticket.subject} This is the 1st paragraph in the text of the email: Thank you for
contacting the Lerner Communications Team. A request for support has been
created and assigned ticket #892289.