Hi,So in our OSTicket system, we wish to highlight a ticket in red when the last update time was more than a day ago. However, what we consider an update is either a response to user or an internal note. Currently, there doesn't appear to be the ability to use internal ticket notes as a data source for this column. Naturally, because tickets aren't being responded to on the customer end, but internal notes are being added, the tickets are coming up in red because the last updated column that we have added to the open tickets queue can only take data from the messages between the customer and us. Is it possible to either add something like TicketThread / Last Internal Note or a Ticket / Last Modified On to the list of data sources so that this can operate how we want it to? I recognise that there is User / Internal Notes as well as User / Organisation / Internal Notes, but in my understanding these are no the internal notes on the ticket but the internal notes attached to both the user and the organisation, if they exist. It seems to me that given that these internal notes are available to display, that the ticket's internal notes should also be available. Thank you