Hello everyone,Hypothetically, if i were to create a windows based application (a non web version) that would allow me to create or modify ticket information directly in the database would that be advisable or would it have adverse effects? I have saw some info regarding the API but there didn't seem to be as much control over certain aspects (documentation) as it seemed only for submission of tickets.This would only be used by agents, end users would not have this application.Many thanks in advance,Luke.