Hello,osticket is v1.10.1 (9ae093d)I would want to add a field named "time spent" to the ticket, with list 1h, 2h, etc.I tried and I found to add for a new ticket this field, but I need to add the field not at the creation, but with the answer form, because agents will give to choose the time spent before to close ticket.Where can I add this field ? Is ALL the form of osticket are customizable ? How ? How use a new form added ? I found only 4 form :
Task Details
2018-05-17 11
Company Information
2018-05-17 11
Information de l'organisation
2018-06-06 17
Titre du ticket
2018-06-06 17
Contact Information
2018-05-17 11