How can i upgrade to the latest version?Just overwrite the newer with the existing files?Is there a way back in case of problems?
Yup download a copy of all of your files to a folder on your local machine. Then export your SQL database. If anything goes wrong just delete your database, import your backed up database, upload your backup files and you should be good.
Thanks, it works :)
First 1.11.0 has not been released yet. 1.11-rc1 has been, but that is a release candidate and should not be used in a production environment. It is for people to test. If you are going to upgrade you should upgrade to 1.10.4 which is the latest stable.That being said the upgrade process is no different than any other version upgrade. So this guide will cover you: http://www.tmib.net/upgrading-osticket-19x-current-110Regardless of which route you take always back up your site folder and database before you start.
Unfortunately, too late for me, but it all works