If I recall, there was a bug in the previous version that would show the agents name to customers even when it was disabled in settings, and i had to do a small edit to hide them, but it was a client view edit and on the agent, view names were still shown. I don't recall which file it was now, but perhaps that has something to do with it.edit - this was ithttps://github.com/osTicket/osTicket/issues/3524