How can i change the settings in admin,..for example.. agent 1 can see all closed at answered ticket of agent 2, which not necessary to view that ticket.. only team lead can see all ticket of there member? please help me
Since you cross posted this here is my response from gituhub:Sorry but I don't get what your trying to ask.osTicket doesn't have Team Leads.Maybe a screen shot would help?Also what version are you running?source: https://github.com/osTicket/osTicket/issues/4373