Osticket Version: v1.10
Mysql
Php 7.2
apache server
anyone can help me regarding in here issue.. my boss want to change all our SLA Help topics for about to 10 mins to 20 mins ...
Try change it in DB - ost_sla.First, you need change column grace_period from integer to double (float) and then change its value.I did not test it. Make you sure you have working backup.