osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email address in body of form
We are wanting to have a users email address appear in the body of any update they reply to via email, above the contents of the email. This is especially important where tickets have several collaborators to easily identify who has replied.
Can anyone advise if this is possible and, if so, where to make the change?