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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] FLAG e-mail as answered on IMAP SERVER

Hi there, i setted os Ticket globally and it's working well. But i setted the IMAP server because i can see the flag ANSWERED from my mail client.
The problem is that if i answer to a ticket it's not flagged as ANSWERED and i can't monitor question and answer from thunderbird (for example).
What's the problem?
Thanks for help.


Best regards

Comments

  • Why would osTicket mark an email answered if someone in osTicket replied? 
    osTicket is not in essence a web based Email Client. so that sounds like unnecessary complexity to me.

    osTicket does not do that.  Recommended usage is that collected emails are deleted or moved to a sub folder.
    You should be using osTicket for your responses.  
  • Thanks for help! i thought that during the transition on osticket i could monitor also the imap server in case of problem to be sure that it's all working well.. But as you wrote it unnecessary.
    Thanks for help!

    Best regards
  • Very welcome.  Shall I mark this as resolved and close it?
  • Yes! Thanks!
This discussion has been closed.