We are currently using osTicket 1.7.0 as an in-house support system. We encourage users to reopen tickets if they have a repeat issue. Being one the staff side, I had never seen the client side, I just learned that it has a list of tickets.
The issue they have with this is they need a ticket number to see their list of tickets. Some people like to keep there mailbox empty, so they don't have access to a ticket number.
Is there some way to either disable the ticket number for login so they just type their email or replace the ticket ID with a password?