So I am currently having issues moving from 1.9 to 1.10. I tried following a few different instructions couldn't get it to upgrade. Not sure what to do next. I have tried rebooting. Next, I set my set to offline mode, made sure I had a backup, then downloaded the upgrade, next extracted/moved it to the osticket. Last I reboot my server after I was done and switched it back to online mode. But it stayed on 1.9 note sure what I am doing wrong.