I am trying to get email fetching to work, so that tickets can be created by emailing that email address, as well as adding comments to the existing tickets in the same manner. It doesn't seem to be working so far.Default Log Level: DEBUG. No logs show under system logs.No php error logs either.osTicket v1.10.1 (9ae093d)Web Server Apache/2.4.18 (Ubuntu)MySQL 5.7.23PHP 5.6.34-1+ubuntu16.04.1+deb.sury.org+1 (php7 is installed on machine, but osticket reports running under 5.6)IMAP extension is enabled.Emails -> Settings:Email fetching is enabled, Fetch on auto-cron is off (I did not try with it on yet)Accept All Emails is checkedEmail config:O365 addressFetching email enabled.Hostname outlook.office365.comport 993Protocol IMAP + SSLFetch frequency 1 minutesEmails per fetch 10Fetched Emails Move to folder "Processed" (this folder was manually created in the inbox separately)Sending email via SMTP:Enablehostname smtp.office365.comport 587auth required yesheader spoofing noSo far, the system seems to send email find (e.g. when new tickets or comments are added, I get emails). When I update the email config, it says it was updated successfully, and didn't note any auth errors. Emails -> Email Diagnostic works as expected.But as far as I can tell, it never actually fetches anything from the inbox. The emails are unread and unmoved, and no new tickets or comments are created.I originally was attempting to sniff packets to figure out if it ever connected at all, but never found the answer. My test was to update the email info and then capture the traffic for the next two minutes to see if it ever polled (as it is set to do it every 1 minute).. Upon submitting the form, it makes a connection to 40.97.166.162 (O365) on port 993 and starts a TLS session, sending several packets back and forth. It then connects to 40.97.121.34 on port 587. The connection then performs STARTTLS and thereafter is encrypted.I attempted to sniff this traffic as well, and configured mitmproxy. I then realized it only supports HTTP and HTTPS, or at the very least not SMTP. I have not yet tried other sniffing tools.Any ideas?