When i want to post reply
then old threads data should be merged.
this feature is not in 1.7 version
Please help me asap
I'm not sure that I follow you. Tickets only have one ticket thread, but do have multiple blocks or posts in said thread. Are you saying that you want all the blocks/posts merged into a single big ugly non-threaded block/post? This is not a feature in osTicket. You would have to modify the code yourself to do this.