Hi,We have this situation:- agentX is assigned to a 2 departments - a Primary Department (All Access) and an Extended Access Department (with All Access). agentY is assigned to the Extended Access Department as their Primary Department (All Access)- a ticket is correctly assigned to agentY by a ticket filter- agentY wants to reassign the tickets to agentX, however agentY cannot re-assign to agentX because agentX is not in the drop-down list of agents.Any idea why agentX is not in the drop-down list of agents for the Extended Access Department?Note:The All Access role has both of these ticked: "ability to assign tickets to agents or teams" and "ability to transfer tickets between department"We are using the following installation:OSTicket v1.10MySQL 5.6.37PHP 7.0.20