I've set up a system that automatically logs new tickets based on evaluating an external data source. This works fine at the moment and creates a ticket with a particular Helpdesk topic. These tickets need reviewing before being assigned to the relevant department internally. I don't want the tickets to be visible to the other teams until they've been assigned. However when I use the assign button in the top right of the ticket I can only see agents from within the tickets current department. If I choose assign and then pick team I can assign it to a team but not a particular individual.Is there a way I can configure OST teams, departments, topics etc to allow me to assign a ticket that has been reviewed to an individual in another team?Chris