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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problem HTML Code

I use visual editor in textareas , and when i go for send images with code i see into textarea perfectly- visual textarea - , the problem it´s when i send this code by email from osticket , never see into the email and never see into osticket can´t see the user and the staff , the same problem

Also i can see the information i send in html format in the tickets , only see the text , nothing more , no see bold text , etc

And the last i have problems with special characters , when i send email and this in the subject have special character , show other symbol and no the special character for example

I need fix this , i use the 1.6 version of this soft

Thank´s regards


  • Issue 1 and 2 can be summed up by saying: 1.6 does not allow html in tickets. The routines that parse email strip them out. There may be a mod in the mods section of the forums to change this.

    Issue 3 by saying: 1.6 has problems with non-standard characters. Search the forums for "german umlaut" will bring up this thread which tells you how to fix it:

    You should really upgrade to 1.7ST as it addresses most if not all the issues that you are having.
  • If upgrade i haven´t translate to spanish i supose ..... only see for 1.6 , and by other side , the new version have fix all these things ?

    Regards and thank´s
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