Hello,My question is:When a ticket is answered by mail, is it possible not to copy the content of the replica? because it does not look good, I paste a capture of how it arrives ..I think it was work fine before when it was in english
Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.Version of osTicket?Version of PHP?Are you using a language pack? (you said something about when it was in English)If so which one?Have you tried going to Admin panel -> Emails -> SettingsAnd enabling "Strip Quoted Reply"?
Thank you for your answer Version of osTocket : osTicket v1.10Version of PHP : 5.6I confirm It is an issue with the language, becouse with english work fine, I have the language Pack "es_ES.phar"Yes , I have "Strip Quoted Reply" enable.
I am making many test and I can see that in some moments, when I make a reply, "-- reply above this line --" not show, and thats becouse not work, I am testing it in english language.