Where do you want your osTicket to be hosted?If you want to move it to a web host then you would back up the site files, and then the database.You upload the site files to the new host.You would upload and import the DB back up into the new host.If you are looking to migrate your tickets/users/data to cloud hosted solution supportsystem.com then you would need to talk to them about that. https://supportsystem.com/contact-us/