Hi All,Please guide me to remove,"Email Address" in User Information (Open a New Ticket by Agent) is mandatory to type, Is it possible to remove?Remove default tick in "Send alert to user" by default its ticked. Please refer attached link for more details. https://drive.google.com/file/d/1zSqlkvhunvzRip23b_u7ZLmnHtvNsQeN/view?usp=sharing My Version: osTicket Versionv1.10.4 (035fd0a) Thanks, Mohan K.