From my include/class.nav.php: if(!$this->navs){ $navs = array(); $user = $this->user; $navs=array('desc'=>__('Support Center Home'),'href'=>'index.php','title'=>''); if($cfg && $cfg->isKnowledgebaseEnabled()) $navs=array('desc'=>__('Knowledge Base'),'href'=>'kb/index.php','title'=>''); if ($cfg->getClientRegistrationMode() != 'disabled' || !$cfg->isClientLoginRequired()) $navs=array('desc'=>__('Open a Ticket'),'href'=>'open.php','title'=>''); if($user && $user->isValid()) { if(!$user->isGuest()) { $navs=array('desc'=>__('Contact Us'),'href'=>'contact.php','title'=>''); $navs=array('desc'=>__('Knowledge Base'),'href'=>'link to KB','title'=>''); $navs=array('desc'=>sprintf(__('Tickets (%d)'),$user->getNumTickets($user->canSeeOrgTickets())), 'href'=>'tickets.php', 'title'=>__('Show all tickets')); } else { $navs=array('desc'=>__('Contact Us'),'href'=>'contact.php','title'=>''); $navs=array('desc'=>__('Knowledge Base'),'href'=>'link to KB','title'=>''); $navs=array('desc'=>__('View Ticket Thread'), 'href'=>sprintf('tickets.php?id=%d',$user->getTicketId()), 'title'=>__('View ticket status')); } } else { $navs=array('desc'=>__('Contact Us'),'href'=>'contact.php','title'=>''); $navs=array('desc'=>__('Knowledge Base'),'href'=>'link to KB','title'=>''); $navs=array('desc'=>__('Check Ticket Status'),'href'=>'view.php','title'=>''); } $this->navs=$navs; } return $this->navs; }