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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

new department not appearing

Hi All

I created a new department and made it public, but it doesn't appear in the web interface for the end user. I can't see what i'm missing after starring at it for several hours as everything appears to be set right.

Any pointers gratefully received.

Bryan

Comments

  • Just took a quick look at my old 1.6ST install and it does not appear that clients can ever select department. Only Staff can. That being said there was a mod that allowed auto assignment:

    http://osticket.com/forums/showthread.php?t=4311&highlight=assign

    1.7ST also does not appear to allow the client (ticket opener) to pick their own department. But 1.7ST has ticket filters also and can assign them to departments.

    Side note: you should really consider upgrading to 1.7ST.
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