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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ignoring '#' at ticket number as pasword

Some users enter ticket number with # char at login page. It will be good to auto remove # char.


  • This isn't tested!!! But you may be able to do something like:

    edit /login.php
    at line 26 change the existing code:
    if(($user=Client::login(trim($_POST['lticket']), trim($_POST['lemail']), null, $errors))) {

    if(($user=Client::login(trim(str_replace('#','',$_POST['lticket'])), trim($_POST['lemail']), null, $errors))) {

    p.s. its been a while since I used str_replace so I may have gotten it a little wrong. You may want to look it up. :) But this should point you in the right direction.
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