osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Message in New Ticket Alert
It would be nice to have the ability to show the message in the new Ticket Alert.
Right now we have a Ticket that comes in, then hits the filter which sends it to a team.
The Team then checks their phone and only sees a link to click. It would be nice if they could see the message directly on their phone.
We looked at adding the %comment variable, but it just shows that the ticket was transferred.