In 1.7 is there some sort of away to select or enter a term to track tickets by.
For example: Client creates ticket for technical issue. We address the ticket and find out it was because of a power outage and not anyones fault that their computer system went down during our software conversion. Soooo, internally I want to be able to mark that ticket somehow as a Non-Issue, ect... Myself or staff are the only one that can see that mark note of it being a Non-Issue.
Then when I run a report at the end of the month I can see all the Non-Issue, Tech-Issue, Hardware-Issue, Server-Issue, IP-Issue, etc... Along with all the other statistics, ie.. support or billing and who it was assigned to and such. How does this happen or will this have to be a mod thing?
BY the way, I really like OSTicket, perfect, just needs some tweaks or lean how to use whats there that I do not know about.
Kindest Regards,
Jeremy