osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Send Email (CC) to alternative email adresses
This is my first time posting, and I just successfully installed v1.7.0 in a test environment. The new features seem great!
I would love to see a feature where I can respond to a ticket, and include more than one email address. Example/
[email]John1@contoso.com[/email] submits a help ticket, and the subject it involves his coworkers. (Steve1@contoso.com, and [email]James1@contoso.com[/email].)
It would be great to be able to email all three of them with one reply email.
I know this version is still very new, but that feature would be nice!!
Thanks for a great product!:D