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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problems fetching mail from website

Hello all,

I created a website with a form to send incident requests to our osticket environment.

If i try to send emails to our osticket email account from gmail, hotmail, internal mail server, it's running fine. When i send the email from this website, it's receive to osticket account but not fetched, so ticket it's not created.

I'm using 1.6ST, all is running except the mails sent from the website ( i already tried with the character set ( utf8, iso,etc. ) but nothing works. Problem its only located with fetching this website mails, i dont see error at logs...

Any suggestions?

Thanks in advance! kind regards!


  • My only recommendation is that you upgrade to 1.7ST as the mail system was largely overhauled in the new version.
  • Thanks ntozier,

    I already updated to 1.7ST and now it's working fine with sent mails from php website with mail function.
  • Excellent. :)
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