osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hello all! Need help with something fairly obscure.
We are trying to be able to manage as much of the ticket handling process as possible from Email. IE: on the go from an iPhone. We can successfully create, update, and respond to tickets completely through Email.
The next thing we want to do is streamline the process by also being able to close tickets without ever having to log into the actual software. Such as simply having a link in the Email that can be clicked to tell OSticket to mark the ticket as "closed".