Hi,
We are using osticket as an internal IT Ticket solution. In the advanced search, we would like to search by Account number rather than Phone number.
In /helpdesk/include/staff/tickets.inc.php, I have changed the label for Phone Number to Account # and have removed the Extension field.
<fieldset class="query1">
<label for="query1">Account #:</label>
<input type="input" id="query1" name="query1" size="4"> <em>Optional</em>
</fieldset>
The advanced search still works, but it does not filter by account number.
We are using the same database field - ost_ticket.phone - and are just entering 4 digit account numbers instead of phone numbers.
Any thoughts as to why this won't work, and any other code I should look at?
Thanks