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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Wrong time displayed on tickets


I am currently using 1.7.

I hope someone can help me, I am getting wrong time on Tickets. I am in AEST (Australian Eastern).

I have checked the Database its storing correct time in Ticket table but when displaying on Tickets system is showing -15 hr difference.

I have set the time in Settings-> Default Time Zone-> GMT 10 Eastern Australia, Guam, Vladivostok.

In my php.ini file I have Australia/Victoria.

Please let me know if there are any other changes I have missed.



  • The above issue is fixed.

    I didnt set up the timezone for the user and that was creating the issue.

    I changed the time zone in user settings and it worked.

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