Can u help me ??????????????
Do you want clients to view the tickets as well or not even that?
If you dont want your clients to see the tickets as well. I think best would be to remove Client pages and make scp your default directory.
you wont have client pages, so they wont be able to create tickets but if you remove the pages, they will not be able to view tickets as well.
other thing you need to modify is the autoresponder, you need to remove the links from Autoresponder for clients, so that they cannot access client pages.
I haven't tried that, I would suggest make a copy of the folder first before deleting pages.
Hope the above will help.