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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Time spent

We have just installed 1.7 and we are very pleased with the overall look and feel. I do however have a question regarding the reporting of time spent. I have noticed that the dashboard does show a service and response time section but I am unsure how to enable this feature (if available). Ideally I would like to be-able to record/report on how much time is spent on each ticket. There does seem to be a mod for 1.6 that performed this function but not for 1.7.
I would be really pleased if anyone could give me any tips or suggestions they have on how I can record time spent or at least produce a report for this.


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