Hi
I have just started using osTicket and think it is fantastic, it's so easy to setup and customize, I thoroughly recommend the program to everyone.
The question that I have is that our old system had the ability to to change the status of an open to ticket to "pending close". This then sent an email to the end user stating that the ticket had been resolved and would be automatically closed in 24/48/72 hours etc, and if they wished to keep the ticket open they could reply to the email.
This is really useful as we always have lots of tickets in our system where we are waiting for clients to respond, and 9 times of of 10 they do not bother and we have to manually close the tickets.
Is there such a feature in osTicket? I have searched the forums and cannot find anything.
If not, is this in your road map for future development?
Thanks and keep up the hard work :)