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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

blocked ticket//Tickets bloquedos

Hi !
i have a problem, that make me crazy...
i modify some things in my osticket (show, hide some things etc)
but now, when someone of the staff , open a ticket to see it, the ticket is blocket and i don´t know how remove it!
//
Chicos tengo un problema que me esta volviendo loca, le realice unas modificaciones a mi osticket,todas son de ocultamiento de información,o que hago un update extra en algunas partes, pero ahora, cuando alguien del staff abre un ticket existente aunque sea para verlo y no haga nada, el ticket se bloquea y aunque se reasigne, no lo puede modificar nadie mas que el usuario que lo abrió por primera vez, y no se como solucionar esto...

Espero y alguien me pueda ayudar:confused:

Comments

  • Please help us to help you. Include the error that you are getting. If you are not getting an error then please consult your php error log or enable error display in osTicket and give us that error. Thank you.
  • sorry ntozier
    i´just al ready fix it... the problem was a sentence in php
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