Hello Community:
I have a highly modded version of 1.6 RC5, we are staying on this version since the upgrade breaks our DB and so on.
One of my many changes is itil functionality, to be able to add classes to tickets (incident, problem, etc).
I am trying to add a new function to class.config.php called getDefaultItilId()
For this function, I added a new column to the ost_config table called default_itil_id
the function is suppose to grab this default value, and assign it to the drop down in the Staff "new ticket" page.
If I use the function in my newticket.inc.php, it stops at the function, and does not display anymore of the page. If I hard code the php var to be "1", it works fine (without the new function).
If anyone has an idea what the issue could be, I could attach some required screencaps.
side note - does OSTicket cache some default settings or something?
Thanks in advance,
Jason Pichie